Our Service Commitment to Customers

We help to increase the productivity and efficiency of the government’s procurement functions by producing competitive, high-quality framework agreements developed in cooperation with customers and contract suppliers.

Savings for state procurement functions

We offer our customers comprehensive agreement and contract solutions, where the tendering process has already been completed. This means that our customers do not have to put all of their purchases out to tender, which saves on resources. Our customers also gain direct savings from the fact that the agreements benefit from favourable prices and terms, based on the purchase volumes of the public administration as a whole.

Hansel conducts tendering processes in accordance with the Public Procurement Act and manages the agreements throughout the agreement period.

Service-oriented expert procurement organisation

Customer service is available by telephone and email every Monday to Friday, 8 am to 4:15 pm, providing assistance in any matters related to Hansel’s services.

Every branch of the public administration has its own customer manager. For more information on Hansel or on the company’s services, please contact the customer manager most appropriate to your area of operation.

We continuously work to develop our portfolio of framework agreements together with our customers and suppliers. The company has sector-specific expertise in procurement, as well as Finland’s most advanced knowledge of procurement legislation and the tendering process for public procurement.

Easy to do business with

Making purchases is easy through Hansel’s framework agreements. Our customers can acquire products and services from suppliers by joining Hansel’s framework agreements and complying with their terms.

Our website provides up-to-date information and news related to procurement. The latest details regarding framework agreements and tendering processes can always be found on our website at www.hansel.fi.

Our customers have access to a service site with more detailed information and instructions for framework agreements. By registering with the site, customers can join agreements electronically and check on what agreements their organisation has joined.