Privacy policy

This page explains how we process your personal data when you use our online service. By accepting this data protection policy, you will give us your permission to process your personal data as described below.

As the controller, Hansel Ltd is responsible for the processing of your personal data.

What personal data does Hansel process?

We collect users’ personal data that are necessary for the purposes described on this page.

Information provided by the user:

  • Contact information: name, address, telephone number, email address, organisation and position
  • Registration information required by online services (email address and password)
  • Customer relationship information: for example, invoicing data, contract-related information, customer feedback and contacts (incl. chat service)
  • Authorisations and consent
  • Other information collected with the user’s consent.

Observed data on service use:

  • Activity and browsing data on service features
  • Web page viewed prior to accessing our website, device model, information collection channel (web browser, mobile browser, application), browser version, IP address, session ID, session time and duration, screen resolution and operating system
  • Users who have not logged in are typically identified by cookies or similar identifiers
  • Other information collected with the user’s consent.

How and why does Hansel use my personal data?

The personal data we collect are mainly provided by users themselves during registration or later during the customer relationship in connection with contracts, for example.

We only process personal data for the following pre-determined purposes:

  • Creating user accounts
  • Service access rights
  • Customer service as well as general and targeted customer communications
  • Targeted marketing based on contract relationship information.

Who will process my personal data?

Employees with current employment relationships with Hansel Ltd can process personal data in compliance with the applicable personal data legislation currently in force. We may also partly outsource the processing of personal data to a third party. In that case, we will ensure through contractual arrangements that personal data will be processed appropriately and in accordance with personal data legislation.

In connection with the notification of joining the service, you will be separately requested to consent to your personal data being disclosed to framework agreement suppliers for customer communications.

We will not transfer personal data outside the EU or EEA.

How long will Hansel store my personal data?

The data of users who have registered to Hansel’s online service will be processed for as long as the contractual relationship remains in force. After that, user identifiers will be disabled. All disabled online service identifiers and the related personal data will be erased annually.

How will my personal data be protected?

We always process personal data with great care and ensure appropriate data security to protect and safeguard personal data.

Our systems are equipped with adequate firewall, encryption and anti-virus software to protect our workstations, servers and telecommunications in our office network.

We also use the SSL encryption protocol (Secure Socket Layer) to ensure the safe transfer of data on the Internet (and other networks).


How does the website use cookies?

Hansel’s online service uses cookies to enable website functions in connection with login and registration.

For more information on cookies and their use, please see our cookie policy (page only in Finnish).  

How can I obtain information about the processing of my personal data?

You have the right to information about how we use your personal data. To access such information, please send a written request to our customer service.

Registered users can edit the personal data they have given to Hansel Ltd on the page “Contact information”.

Whom can I contact in matters concerning my personal data?

If you have any questions about how we process your personal data, please send your enquiries to our customer service.

Hansel Oy

asiakaspalvelu (at)

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